FAQs
Refunds and Returns:
We'll happily refund your order up to 30 days after your time of purchase. All products must be returned, unopened, in their original packaging.
Please include a receipt or proof of purchase with all returns. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Acceptable Reasons for Returns
Unacceptable Reasons for Returns
It may take some time before your refund is officially posted to your bank or credit card. If you are currently awaiting a return, please contact your bank or credit card company as there is often some processing time before a refund is posted.
Bundle Deal Products
Only regular priced products may be refunded, unfortunately bundle deal products cannot be refunded.
Exchange
We're happy to exchange damaged or defective products. Just drop us an email and mail us the product at:
Sports Nutrition Source
2280 Bovaird Drive East, #9
Brampton, Ontario
L6R 3J5
Returns
Please use the same aforementioned address for Returns.
Please note that you are responsible for paying return-shipping costs. Original shipping costs are non-refundable. If the value of your product is over $75, please consider using a trackable shipping service or purchasing shipping insurance.
Shipping:
We are a 100% Canadian company, we proudly ship with a 100% Canadian courier, Canada Post.
Canada Post offers safe, door-drop shipping. If you're not home to receive your package, the delivery agent will look for a safe location to leave it. Other couriers simply throw your package back on the truck, take it to a warehouse, and make you go get it.
Shop at with us and you never have to worry about that happening to you.
As per Canada Post, following are the expected shipping times:
Canada:
Normal: 4-10 business days
Expedited: 2-7 days
International:
Normal: 4-8 weeks
Expedited: 10-15 days
If something is out of stock?
It's extremely rare, but every once in a while we completely sell out of a product. If this item isn't expected to arrive at our warehouse within 48 hours of your order, we'll contact you to suggest an alternate product that fits your needs. If we can't find something you like, we'll issue you an immediate refund. We'll never substitute an alternative brand, product, or flavor without your permission.
Do we save your personal info?
Nay! Shopping with us is guaranteed safe and secure! We use high-end secure technology to safeguard your details and our content too. The only thing we store is the final four digits of your credit card, which are required for validating transactions. Trust us, we take your personal security very seriously.
We'll happily refund your order up to 30 days after your time of purchase. All products must be returned, unopened, in their original packaging.
Please include a receipt or proof of purchase with all returns. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Acceptable Reasons for Returns
- an error made by us
- a spoiled product
- a damaged product
Unacceptable Reasons for Returns
- you opened the product and changed your mind
It may take some time before your refund is officially posted to your bank or credit card. If you are currently awaiting a return, please contact your bank or credit card company as there is often some processing time before a refund is posted.
Bundle Deal Products
Only regular priced products may be refunded, unfortunately bundle deal products cannot be refunded.
Exchange
We're happy to exchange damaged or defective products. Just drop us an email and mail us the product at:
Sports Nutrition Source
2280 Bovaird Drive East, #9
Brampton, Ontario
L6R 3J5
Returns
Please use the same aforementioned address for Returns.
Please note that you are responsible for paying return-shipping costs. Original shipping costs are non-refundable. If the value of your product is over $75, please consider using a trackable shipping service or purchasing shipping insurance.
Shipping:
We are a 100% Canadian company, we proudly ship with a 100% Canadian courier, Canada Post.
Canada Post offers safe, door-drop shipping. If you're not home to receive your package, the delivery agent will look for a safe location to leave it. Other couriers simply throw your package back on the truck, take it to a warehouse, and make you go get it.
Shop at with us and you never have to worry about that happening to you.
As per Canada Post, following are the expected shipping times:
Canada:
Normal: 4-10 business days
Expedited: 2-7 days
International:
Normal: 4-8 weeks
Expedited: 10-15 days
If something is out of stock?
It's extremely rare, but every once in a while we completely sell out of a product. If this item isn't expected to arrive at our warehouse within 48 hours of your order, we'll contact you to suggest an alternate product that fits your needs. If we can't find something you like, we'll issue you an immediate refund. We'll never substitute an alternative brand, product, or flavor without your permission.
Do we save your personal info?
Nay! Shopping with us is guaranteed safe and secure! We use high-end secure technology to safeguard your details and our content too. The only thing we store is the final four digits of your credit card, which are required for validating transactions. Trust us, we take your personal security very seriously.
